shipping & returns


Shipping

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Items are dispatched from our store in Nafplio, Greece within 2 business days.International delivery costs 14,90€ for countries in the European Union, Switzerland, Iceland and Norway. For all the other countries the international delivery costs 19,90€. Delivery to Greece costs 4,90€, and for cash on delivery included is 7,40€, in total. All orders are shipped worldwide via ELTA Postal Service. Deliveries to Greece are handled by ELTA Courier.

 

Delivery time depends on the destination. The average delivery time following shipment is 5-8 business days for countries in the European Union, Switzerland, Iceland and Norway. For all the other countries, the average delivery time following shipment is 7-14 business days. As for Greece the average delivery time following shipment is 2-3 business days. Shipments to countries outside the EU, take approximately 2 business days to reach the local customs, then delivery depends on customs clearance. As for shipping charges are non-refundable.

 

 

Returns

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Products are hand-made and are subject to manufacturing variations, which are not considered faults. We do not offer any warranty on the products purchased, however, if a product appears to have a manufacturing fault, it can either be replaced, or it can be refunded. Also, if the product is not a suitable fit or if you simply do not like it, you can return it to us. All items may be returned within a year upon receipt. More specifically, if the item is defective, or if we’ve made a mistake with your order, we will be able to offer a full refund for your product or an exchange and reimburse your postage costs if applicable. If the item is not a suitable fit or if you simply do not like it, we will be able to offer a full refund, excluding the initial shipping cost, with shipment arranged and paid by the customer.

 

Please send us your product by post only, such that we avoid any unnecessary delay in customs. All we ask is that you send it back in the unused condition that you received it, including a notice that clearly states your personal information and request. Pack up the product carefully in a secure outer wrapper and send them back clearly addressed to: αrmιrίκι, Staikopoulou 11, Nafplio, 21100, Argolis Greece. All items must be returned in unused condition. We will not accept returns of used or damaged products. If a product is damaged during shipping we will be happy to replace it accordingly.

 

Cancellations will be accepted with no charge before shipping occurs. As for any orders cancelled after shipping, there will be a fee charged to cover the processing shipping costs.

 

Once your return arrives at our store kindly note that it generally takes 14 days to process upon which you will be notified via e-mail once your return has been successfully completed. Furthermore, when the return has been checked by our team, you will receive an email regarding the returned items.About receiving a refund please note that:

the refund is always credited to the payment method with which the original purchase was made

the refund is always credited in the same currency as the original purchase

the refund is always credited to the purchaser’s account

the time it takes to receive your refund depends on the payment method or your credit card provider.

 

For all requests, cancellations or returns email us at info@armiriki.com

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